The purpose of the procedure

The procedure establishes the way of organizing and carrying out the activities of assessment and intervention in cases of abuse, neglect, parental alienation, labor exploitation, as well as the intake and assessment of cases of domestic violence reported by the beneficiary and/or other individuals/legal entities; counseling/informing/guiding victims and/or aggressors, in collaboration with the competent institutions in this field, to specialized services; providing psycho-emotional support to victims of domestic violence.

All reports are registered in the computerized case monitoring system, bear the approval of the general director, the deputy general director for social protection, and are assigned to the head of the service who forwards them to the employee who records them in the service's database, and subsequently are assigned to case managers for the purpose of the initial assessment of the reported situation.

Intake/registration of cases/reports is done at the general registry of the institution, including call report forms/self-reports